Airport Passenger Flow Simulation Software

Design Approach: Stakeholder Alignment and Co-design Workshops

The software aims to provide deeper understanding of the airport’s future passenger flow in order to optimize resources at the airport. Automatically receiving flight data from planned flights, it will provide required resource, arrival rate of customers, average waiting times of customers in waiting lines, customer waiting-time cost.Users of the software are high level airport managers. A similar software did not exist before. It was an interesting challenge to create a software from scratch.

Stakeholder Alignment and Co-design Workshops: I encouraged all the stakeholders (especially airport managers) to get together in design workshops. There was confusion about expectations, technical terms and airport operations. It was important to align all the stakeholders during workshops. We discussed all the main flows of the software by sketching on whiteboard.

Initial Wireframes and Paper Prototypes: I completed all the wireframes on paper. I checked paper prototypes with developers if the interface complies with the algorithm and also tested them with users. Airport managers have very busy schedules so I just had couple of minutes to test. Paper was the best medium to test in this kind of setting. After freezing all the screens with paper wireframes I made detailed digital wireframes.

Outcome: The project is built from wireframes since I was assigned to another project and did not have time for UI design.